Disqober Call Center
Phone orders in the same flow as every other channel.
Your team takes calls in a speed-focused panel: identified customer, address autocomplete, and a direct handoff to the kitchen flow.
Everything the operator needs, in call order.
Identify the customer, confirm the delivery context and send an accurate order into the same operational flow as every digital channel.
- 01
Caller ID recognition
Automatically identify returning customers and load their details
- 02
Customer database
Complete customer profiles with preferences and allergies
- 03
Order history
Quick reorder from previous purchases
- 04
Address management
Autocomplete addresses and delivery zones validation
- 05
Quick entry
Streamlined interface for fast order entry
- 06
Order scheduling
Accept orders for future delivery times
Telephone orders stop being a parallel process.
The call remains human; the order becomes structured, traceable and ready for the kitchen.
- Customer details available during the call
- A structured handoff between the call and the kitchen
- One customer context for the operator
- Menu and modifier selection inside order entry
- A consistent order flow for every operator
- Call-center activity available for review