Disqober — Frequently asked questions
Brand-level answers about Disqober: what it is, how it compares to delivery marketplaces and single-channel ordering tools, how it handles POS connectivity, settlements, multi-brand networks, payments, and launch.
What is Disqober?
Disqober is a restaurant ordering platform. It lets a restaurant launch branded ordering channels — web, mobile app, QR, kiosk, table, and custom apps — on a single shared ordering engine, with the staff-facing operating tools (Work App, Control Center, Call Center, Rider App) included in every plan.
What is food commerce infrastructure?
Food commerce infrastructure is the layer that makes branded restaurant ordering work across web, mobile, QR, kiosk, and table — menus, carts, payments, kitchen handoff, delivery handoff, and POS connectivity — instead of stitching together a different vendor per channel. Disqober is built as that infrastructure layer.
How is Disqober different from Glovo, Uber Eats, or Just Eat?
Glovo, Uber Eats, Just Eat, and Deliveroo are delivery marketplaces. They own the customer, run the demand, and charge a per-order commission. Disqober is the ordering platform behind the restaurant's own brand — the restaurant owns the customer and the brand. Marketplaces and Disqober coexist: Disqober integrates with them so marketplace orders land in the same operational flow as direct orders.
How is Disqober different from a generic ordering SaaS?
Most ordering SaaS vendors sell a single channel: web-only, QR-only, or kiosk-only. Disqober runs every customer-facing ordering surface — web, mobile, QR, kiosk, table, custom — on the same shared engine. The same menu, the same checkout, the same payment, the same order state, and the same POS handoff power every channel.
Is Disqober a white-label platform?
Yes. Every customer-facing channel runs under the restaurant's own brand, on the restaurant's own domain or apps. Disqober is the platform behind the scenes — invisible to the diner.
Can Disqober handle a network of restaurants or brands?
Yes. Disqober supports multi-tenant deployments: a single operator can run many restaurants, brands, or locations from one account, with per-unit branding, catalogs, prices, availability rules, payments, and reporting. The shared ordering engine still keeps the operation coherent across the network.
Can Disqober connect to my POS?
Yes. Disqober has native connectors for the most common Spanish, European, and global restaurant POS systems. The Web App, Mobile App, QR App, Kiosk App, and Table App all hand off orders into the POS so kitchen printers, KDS displays, and back-of-house production stay on the existing flow.
Do I need a POS to use Disqober?
No. Disqober can run standalone with the included Work App as the order inbox. If you have a POS, Disqober connects to it natively. If you don't, the same Work App still receives, accepts, and routes every order across every channel.
What payment methods does Disqober support?
Card payments via Disqober Online Payments and In-Person Payments (chip, contactless, Apple Pay, Google Pay), plus the local methods that are relevant per market (for example Bizum in Spain, MB Way in Portugal). Cash and card-on-delivery are supported on the channels that accept them.
How do settlements work on Disqober?
For a single-restaurant operator, settlements are straightforward: card payments settle from the payment processor to the restaurant's bank account. For a network of restaurants or brands running on one Disqober account, Disqober splits the sales, fees, and commissions per unit automatically, so the operator does not run monthly settlement spreadsheets between locations or brands.
Does Disqober handle delivery?
Yes, in two ways. In-house delivery runs on the Rider App, which assigns orders to the restaurant's own riders and tracks location. Outsourced delivery runs through integrations with delivery-as-a-service providers (Stuart, Shipday, others) and with delivery marketplaces (Glovo, Uber Eats, Just Eat, Deliveroo) for restaurants that want to keep marketplace channels open.
Do customers need to download an app to order by QR?
No. The Disqober QR App is a browser-based flow: scan the QR code, see the menu, build the cart, pay, and the order is in the kitchen. No app store, no account creation, no download.
What's the difference between Flex and Top pricing?
Flex is a lower fixed monthly fee plus a small per-order commission. Top is a higher fixed monthly fee with 0% per-order commission. Each channel app (Web, Mobile, QR, Kiosk, Table, Custom) is bought as either Flex or Top — the restaurant picks the tier based on each channel's volume.
Are the operating tools (Work App, Control Center, Call Center, Rider App) extra cost?
No. All four staff-facing operating tools are included in every Disqober plan, on every channel tier. They are not sold as separate add-ons.
How long does it take to launch Disqober?
Most restaurants launch in days, not months. The Web App and the QR App typically go live within a week of menu setup. Mobile App publication to the App Store and Google Play depends on store review times. Multi-venue rollouts depend on POS connector availability and integration testing.
Who owns the customer data on Disqober?
The restaurant. Direct orders run on the restaurant's own domain, with its own brand, and the customer database belongs to the restaurant. Disqober is the operating platform behind the channel — it does not resell the customer relationship or the order data.
Can I build my own ordering app on top of Disqober?
Yes. The Custom App tier is exactly that: the restaurant's own development team, an agency, or an AI-assisted build creates the front-end, and it talks to the same Disqober ordering engine that powers the standard Web and Mobile Apps. There is a documented ordering API for menus, orders, payments, and webhooks.
Does Disqober ship hardware?
Disqober rents the hardware that the ordering channels need: kiosks, table tablets, terminals, and printers, with installation, support, and replacements bundled in. The hardware is optional — restaurants that already have compatible hardware can keep it.